At Gharpugchha, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, delivery address, and other details you provide when placing an order or contacting us.
  • Usage Information: Pages visited, time spent on the site, clicks, and browser/device data to help improve your experience.
  • Payment Information: Securely processed via trusted third-party providers (e.g., Khalti, eSewa, Stripe). We do not store your full payment details.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and promotional offers (only if you opt in)
  • Improve website functionality and user experience

3. Sharing Your Information

We never sell your personal information. We may share limited data with:

  • Trusted delivery partners for fulfilling your orders
  • Payment processors for secure transactions
  • Service providers who help us operate our website (e.g., analytics tools)

4. Cookies

We use cookies to:

  • Keep you logged in
  • Remember your cart
  • Analyze traffic and user behavior

You can control cookie preferences in your browser settings.

5. Data Security

We implement security measures such as encryption, access controls, and secure hosting to protect your data. However, no online system is 100% secure.

6. Your Choices

You can:

  • Opt out of promotional emails at any time
  • Request access to or deletion of your data by emailing us

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this policy to reflect changes in our practices. Updates will be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@gharpugchha.com Phone/WhatsApp: +977-XXXXXXXXXX