At Gharpugchha, your satisfaction and trust mean the world to us. If something isn't right, we're here to make it better.
Returns & Exchanges
If you’re not fully satisfied with your order, you may request a return or exchange within 7 days of delivery. To be eligible:
- Items must be unused, in their original condition and packaging.
- A valid proof of purchase (order ID or receipt) is required.
Please note: Return requests made after 7 days of delivery may not be accepted.
How to Request a Return
- Email us at support@gharpugchha.com or message us on our official channels.
- Include your order ID, reason for return, and clear photos (if applicable).
- Our support team will guide you through the return process.
Refunds
- Once we receive and inspect the returned item, we’ll notify you of the refund status.
- Approved refunds will be processed to your original payment method within 7–10 business days.
Non-Returnable Items
Due to hygiene and safety concerns, certain items (such as perishables or personalized gifts) are non-returnable. We'll always mention this on the product page where applicable.
Damaged or Incorrect Items
We’re truly sorry if you received a damaged or wrong item. Please contact us within 48 hours of delivery with photos, and we’ll arrange a quick replacement or refund.
Need Help?
Our support team is here for you. Email: support@gharpugchha.com Phone/WhatsApp: +977-XXXXXXXXXX